📋 Return Eligibility
We accept returns or replacements under the following conditions:
- The product received is damaged, defective, or incorrect.
- Return request is raised within 7 days of delivery.
- The product is unused and in its original sealed packaging.
- Photographic evidence of the issue is provided via WhatsApp.
⚠️ We do not accept returns for products that have been opened or used, or for change-of-mind.
🔄 How to Raise a Return Request
- Contact us within 7 days of delivery via WhatsApp: +91 8088055223
- Share your Order ID and clear photos/video of the issue.
- Our team will review and respond within 2 business days.
- If approved, we will arrange pickup or replacement at no extra cost.
💰 Refund Policy
Refunds are processed under these conditions:
- If the product cannot be replaced, a full refund will be issued.
- Refunds are processed within 7–10 business days to the original payment method.
- For UPI/online payments: refunded to the same UPI ID or bank account.
- For COD orders: refunded via bank transfer (you must share bank details).
⏱️ Please allow 5–7 additional days for the refund to reflect in your account depending on your bank.
❌ Non-Returnable Situations
- Opened or partially used products.
- Products returned after 7 days of delivery.
- Damage due to improper storage by the customer.
- Change of mind or ordering incorrect variant.
📞 Contact for Returns
Reach out to us and we'll make it right:
- 📱 WhatsApp: +91 8088055223
- 📞 Call: +91 8088055223
- ✉️ Email: organicindia.missions@gmail.com
Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST